SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of LilyCute (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://lilycute.nl
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
British Pound Sterling (£)
Chinese Yuan (CN¥)
Euro (€)
Hong Kong Dollar (HK$)
Thai Baht (฿)
US Dollar ($)
Delivery 1,5 months. 25 thought it would be matte, and it is translucent. Colors are slightly different
Dense, but color somewhat different in fact than the picture
Very beautiful
Protection expired, money returned
The goods did not come. The money was returned. It is a pity that there is no delivery control, wait for the month and do not wait
Not eggplant. Lighter
Very good varnishes. I will order more.
The order came in 2 months (((only for this minus⭐️ The color came that and ordered. In fact, I did not.
Made an order on August 30, the store sent the next day, and received only on December 27. Opened a dispute for a refund, after receiving the parcel managed to close it. The parcel was not tracked. Everything came in a bag with a gun. This seller has this number of gel-varnish ordered a second time, in 2018 he did not come to me. The gel-lacquer itself is liquid, has a sticky layer, but the color is beautiful. In the photo, this color was not particularly able to convey. The bottle is plastic, quite light, I do not think that there are 5 ml in the bottle. Took for $0,52.
Delivery is long, tracked only until arrival in the country. each tube (plastic small jars of 5 ml, filled to twist) in a separate bag. I ordered 11.11.19 came on 03.01.20. Soak-Off gel polish no плох, not much different shade of some colors, good lays down in one layer (thick), well aligned, no smell (LC-33 LC-34 not much clear, good in two layers not much with a smell) in general for such money is very even worthy gel-lacquer. how worn has not yet been.
The goods did not come
I recommend, all OK
I recommend
Parfait
Everything came
The goods did not come, the money was returned
Color identical as the picture