SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of LilyCute (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://lilycute.nl
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Chinese Yuan (CN¥)
Euro (€)
Hong Kong Dollar (HK$)
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US Dollar ($)
The order reached 28 days before Volgograd cdek. Colors are beautiful, applied in 2-3 layers, the cat is very beautiful. Filling capacity 2/3. Corresponds to the description.
Great product! THe only flaw - small bottle XD will be ordering more.
The goods did not come, the money was returned
The goods did not come, but the store returned the money. Thank you
Great.
Everything came in good condition
Sure, not 9D. Just a purple Kitty.
Second time I order. The second time does not come. Money returned
It's been a long time.
Beautiful cats.
Fast delivery, the color is according to the description
Great lucky! Despite the long delivery (not the fault of the store, the situation in the world such) the seller constantly contacted, extended the delivery time and assured that it will resend if I do not receive. Thank you store! Recommend
Excellent, I did it myself, do not judge strictly.
The color is not at all like... the bottle is plastic, small... the magnet is good
The goods took a long time. I didn't. He was thrown in the mailbox. I already thought that I do not have to in quality like everything is fine
Did not receive the goods, but Ali returned the money.
Not received, money returned
The bottle is very small. What varnish in use I do not know, because. Bought for her daughter.
The goods did not receive, the money was returned, and from this store I ordered 2 times and both times the goods did not reach me
Came a little more than a month, in status was that it was not even sent by the store, I was going to write with a request to send, but by some miracle they were in the mail. in the photo, if you look on the left, it is 3 (pink-orange-copper) and 4th (blue-green-purple) varnishes after the 1st white on the left. Glare to make it hard, as soon as you start working with the magnet, the color goes somewhere, roundly did not succeed. 3 kinds of podton visible only in different position and different lighting, saw them only now after taking pictures from different angles and different lighting, maybe of course it was necessary to make a round magnet then, what was done and look after with different positions and lighting. Layers in 3 and 4 are applied 2, unlike the 2nd varnish (in one layer and bought elsewhere).
It's been more than three months, it never got anything.
Great
Lacquer works fine. Really shimmers, only had to leave the situation manually. Tupanuli and ordered without magnet
Varnishes are beautiful, thick, do not spread, apply well.
The goods did not reach me. I opened a dispute. The store is sociable, tried to find a compromise, but the support service closed the dispute in my direction. The money was returned.