SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of LilyCute (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of http://lilycute.nl
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
British Pound Sterling (£)
Chinese Yuan (CN¥)
Euro (€)
Hong Kong Dollar (HK$)
Thai Baht (฿)
US Dollar ($)
The parcel was delivered quickly by the company, everything checked, everything works. thank you.
Very well packed and fast in yegar thanks
Delivery month, everything came in intact. well packed. I took it for myself, I have not tried it yet. Later I will add a review.
Ordered with delivery from Russia, but went a long time, from China faster sometimes parcels come. In general, the order is satisfied, the lamp works, the vacuum cleaner also does not work badly, the cutter works quietly.
Delivery 10 days, brought home. Packed in a box, all whole. The product fully corresponds to the description, everything works. Seller thanks, I recommend
Bought for a gift, looks normal, like it works, delivery and sending fast, everything took less than two weeks, delivery from Russia
Delivered the order in 10 days. Sdek to the door. I bought it for myself. I liked it very much. Everything works. Reverse, fan, lamps, machine itself. The store sent quickly. There was no need to communicate. I recommend
Checked, everything works. In the case will show and the wife will complement
Cool device came in whole and unharmed I recommend everyone works
Product description-exact. the parcel came quickly. thank you arodavtsu!!!
Just no words, super quality. Fast shipping. Thank you
Three weeks to Krasnodar. Everything works as stated. Almost half an hour, almost continuous work heated the handle quite noticeably. I recommend...
Forgot to put the instruction. Not in what language. Looking for...
The machine fire) especially after the machine-handles) everything works, the vacuum cleaner sucks, so that less clogging the filter just put the cloth on top slightly damp, the cutters change easily, naturally in the set that garbage. the lamp dries, the only one is not very deep, you can adjust! i'm happy as an elephant! Brought home, but not sent for a long time. after sending in 3 days already I had. the box was wrinkled, the contents are in order
The machine came in time everything works, that's only the cutters changed after the first application, and otherwise everything is in order